Ever need to finish a print job, and at the worst possible moment, your printer decides to go on strike, telling you that your toner has run out, even though you have a fairly new cartridge?
Or maybe, like me, you have seen “Magenta toner is low”, but you just wish to print in black and white? It is a bit silly to not be able to print in black and white due to a magenta toner low message. On some printers though, you cannot get past this message. It was not easy to search and find an answer to get my printer back to work. Once I did figure it out, I wanted to post the steps not just to help us remember, but to help others do printer toner resets.
After I initially posted this, I had to reset my printer again, and ran into some issues, so I have updated this post. This is AFTER calling Brother Customer Support, and having the customer support representative actually tell me it was impossible to reset my printer toner reset messages. I tried to explain to him he was misinformed as I had done it before – but I truly think resetting your toner so you can print is something they just don’t want you to know how to do!
We were using cartridges TN-310 for the MFC-9970CDW – but don’t be quick to pitch your half-used toner for a new one, regardless of the printer. Try a Google search to look for your printer model and find its reset directions.
Brother MFC-9970CDW toner reset instructions so it stops telling you your toner is low:
- Open the cover, and quickly press the number 1.
I messed this up by not doing it quickly after opening and kept getting Fax.
If you do close the door and try again.
(UPDATE – you may need to turn your printer off. I unplugged for a minute, and was then able to open the cover and press 1 to get to the printer toner reset menu.
- Now the touch screen gives you choices to reset the toner. Choose the one you wish to reset:
Black is K.TNR STD
Magenta is M.TNR STD
Cyan is C.TNR STD
Yellow is Y.TNR STD
Is your printer toner actually running low?
Want to see printer toner usage stats? This is good info to have so you can plan to buy more toner. Again – why would this NOT be in our manuals???
To get a detailed report on toner usage, this was helpful to know. On the main touchpad screen, hit the menu button, and on the keypad, hit “* 2 8 6 4” and after a second, a new menu should pop up… press “7 7” and then a 1-page report should print with your detailed use and stats for coverage, page count, etc. More details than the normal reports.
Press “9 9” to exit this menu and back to the main screen. There are many more options here. Oh Brother!, Why not make this available and easier!
Hope these tips help. Here’s to you saving on toner costs and getting that print job done!